If you lost or forgot your password you must call us at 1-877-948-8900 -or- contact us by going to the Contact Us page of this website (or you may email us directly at members@firstclasstravelwise.com). If you email us or use Contact Us you must have the package number from the Itinerary Summary page (the colorful page with Disney characters), of the package you've received from First Class Travel Wise, included in your email request for your password. If you do not have this information you must call us by phone (from an unblocked phone number) in order for us to release any password information."